Mobile AI voice agents let customers explain issues aloud, handle routine...

https://oliviasinsightfulthoughts.novacrestiq.com/posts/gartner-s-80-billion-prediction-what-does-it-mean-for-contact-centers

Mobile AI voice agents let customers explain issues aloud, handle routine requests, and pass context to a person—no menu tree or scripted chat. Gartner predicted 80% of customer service organizations would use generative AI by 2025 to improve productivity