Voice AI can slip up by mishearing or guessing answers, leading to mistakes...

https://lukaszaph075.almoheet-travel.com/what-should-i-measure-instead-of-voice-ai-tone

Voice AI can slip up by mishearing or guessing answers, leading to mistakes that frustrate customers. A simple way to catch errors before they reach callers is by using readbacks—having the system repeat order IDs for confirmation