Voice AI can slip up when it guesses answers before checking if they’re right....

https://tiny-wiki.win/index.php/Five_Models_Agreed_and_Still_Got_It_Wrong:_How_Do_You_Handle_That%3F

Voice AI can slip up when it guesses answers before checking if they’re right. A straightforward way to catch errors is using readbacks—like repeating order IDs aloud—so customers can confirm accuracy