Voice AI can slip up when it guesses order details or misunderstands requests,...

https://wiki-net.win/index.php/Should_I_Use_a_Separate_Verifier_Model_or_the_Same_Model_to_Self-Check%3F

Voice AI can slip up when it guesses order details or misunderstands requests, leading to wrong answers. A smart way to catch errors early is using readbacks—having the AI repeat order IDs aloud for customer verification